Frequently Asked Questions

Orders are usually dispatched within 24 hours after payment confirmation. Dispatch time is separate from delivery time. Delivery varies by destination and carrier; checkout delivery estimates are not guaranteed arrival dates. Standard shipping is free on all U.S. orders, with no minimum purchase requirement. If we cannot meet a promised dispatch timeframe, we will notify you and offer a revised timeframe or cancellation and refund for the unshipped order.

Currently, checkout supports U.S. destinations only. International shipping is unavailable until supported destinations and actual paid shipping rates are configured. International orders may be subject to customs clearance, import restrictions, duties, or taxes. Charges not collected at checkout may be payable to the carrier or local authorities. Known charges and restrictions will be disclosed before purchase where applicable. Contact hello@clarielleglobal.com for shipping questions.

For an order update, email hello@clarielleglobal.com with your order number. Tracking is available only when tracking details have been provided for your shipment.

Refer to your product label for ingredients, directions, and warnings. For questions, contact hello@clarielleglobal.com.

Contact hello@clarielleglobal.com as soon as possible with your order number to request a change or cancellation. Please wait for confirmation before assuming your order has been changed or cancelled.

You may request a return within 30 days after delivery for unopened, unused supplement bottles with their original seals intact. Ordinary returns of opened bottles or bottles with broken seals are not accepted; this does not prevent damaged, incorrect, or defective-product claims. Contact hello@clarielleglobal.com with your order number before sending a return. Buyers pay ordinary sealed-bottle return-shipping costs; we cover required return shipping for verified damaged or incorrect products. Eligible refunds are initiated within 48 hours of the receipt or approval described in our Return and Refund Policy; posting may take approximately 5–10 business days. These ordinary supplement-return rules do not automatically apply to skincare. This policy covers direct website purchases and does not override marketplace rules. See our Return and Refund Policy for full details.

As a dietary supplement, take 2 capsules in the morning and 2 capsules in the evening with 8–12 fl oz of water.