Return and Refund Policy

You may request a return within 30 days after delivery. Supplement bottles must be unopened, unused, and have their original seals intact. We do not accept ordinary returns of opened bottles or bottles with broken seals.

To request a return, email hello@clarielleglobal.com with your order number and the items you wish to return. Contact us before sending the package so we can provide return instructions.

For ordinary sealed-bottle returns, the buyer is responsible for return-shipping costs. We recommend using a tracked service and retaining proof of shipment.

For eligible ordinary returns, we refund the price paid for the returned items, including applicable refunded taxes. Original international shipping charges are not refundable unless required by law. We do not deduct an outbound standard-shipping charge from a U.S. order that shipped free.

If an order arrives damaged or you receive an incorrect product, contact hello@clarielleglobal.com promptly. Include your order number and clear photographs of the product, outer packaging, shipping label, and damage or incorrect item.

Do not use a damaged product or a product with a compromised seal. Keep the product and packaging until we provide instructions.

Once the issue is verified, we will refund the affected item and any applicable shipping charges attributable to our error. If a return is required, we will provide a prepaid label or arrange return shipping at our expense.

The ordinary sealed-bottle restriction does not prevent claims about damaged, incorrect, or defective products. If photographs cannot reasonably document the issue, contact us so we can discuss other evidence.

For an eligible sealed-bottle return, we will inspect the item and initiate the refund to the original payment method within 48 hours after receiving it. If the return is ineligible, we will notify you within that period and explain why.

For a verified damaged or incorrect item that does not require a return, we will initiate the refund within 48 hours after approval. If a return is required, we will initiate the refund within 48 hours after receiving the item.

The 48-hour period refers to our initiation of the refund. Stripe and your financial institution may take approximately 5–10 business days to post it, depending on the payment method.

This policy does not limit consumer rights that apply under applicable law.